Shipping Policy

Payment
We accept VISA, Mastercard, American Express, Maestro and Apple Pay  payments. For PayPal please send an email. 

The amount for the payment will only be deducted when the item has been processed and shipped. 
All trade entered into between the buyer and SumayaBooks.com is subject to Danish law.
We reserve the right to cancel an order if there is a suspicion of fraud, resale or a clearly incorrect price indication.

All prices stated on SumayaBooks.com are incl. VAT and is stated as standard in DKK, Danish kroner.

Delivery
We strive to have all parcels sent the same day but it can be expected that the packages will be sent within 1-2 working days.
We ship with PostNord and all our parcels are tracked.
To Denmark we only offer "MyPack Collect", which means your package will be sent out to your nearest PostNord office.

Return
You have a 14-day right of return on your purchases if the item has not been used. The right of withdrawal takes effect from the day you receive the item.
All original packaging must be included in the return, possibly.
Seal must not be broken. The item must be returned in the same condition as received. SumayaBooks.com does not cover return shipping and it is the buyer's responsibility to send the item safely and in good condition. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at SumayaBooks@hotmail.com. If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at SumayaBooks@hotmail.com.

We recommend that you send returned goods with the option of tracking.
To make use of the return, the delivery note must be sent with the order number sent back in the package. From receipt of the package, it can take up to 1 week before the refund of the payment is processed. 

Please
contact us first on email sumayabooks@hotmail.com before sending your item(s) back.  

Package not being picked up:
When your package is ready for collection or not delivered because you were not at home, you can pick it up from your local post office. You will receive an email and text message at your specified phone number up to 5 times. If you still fail to pick up the package, it will be returned to us after 14 days. Since we are charged a fee for the return, we allow ourselves the right to no refunds.

Data protection
Customers' data provided by SumayaBooks.com is only used for purposes for which the data is delivered, for example, for correspondence with the customer. 

Cookies
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This information is stored encrypted for 5 years.